NEW YORK, October 24, 2023 – HFS Research has issued the industry’s first-ever competitive analysis of professional technology services firms offering generative AI services. This ground-breaking report enables corporations to select the right partner to help realize their GenAI objectives.
At a time when corporations are racing to adopt generative AI at an unprecedented pace, the lack of comprehensive information on technology service providers capable of supporting their GenAI ambitions has posed a significant challenge.
“People are excited by the potential impact of GenAI on their lives—both their work and their personal experiences,” said HFS CEO and Chief Analyst, Phil Fersht. “This excitement is having a profound impact as enterprise leaders seek to exploit GenAI models to support rapid decisions, improve both client and employee experiences and be more competitive in their markets. This Horizons study is the first research conducted that analyzes the key services firms vying to support major enterprises on their quest to become GenAI proficient.”
HFS Horizons: Generative Enterprises Services, 2023, examines and assesses 35 leading service providers’ capabilities to understand the Why, What, How, and So What? of their GenAI technologies. Based on the research, HFS identifies 15 providers with the capabilities to transform a company into a market leader. Profiles of each detail these providers’ strengths and weaknesses. The report places the 20 remaining providers into horizons based on what they offer.
The horizons framework offers a big picture analysis of the impact of GenAI based on the data points and customer feedback gathered for this study.
Exceptional GenAI providers with the transformational capabilities to be designated Horizon 3 include Accenture, Ascendion, Bain & Company, Capgemini, Cognizant, Eviden, EY, Genpact, IBM, Infosys, NTT Data, Persistent Systems, Publicis Sapient, Tech Mahindra, and Wipro.
“Horizon 3 is all about creating and orchestrating an ecosystem of stakeholders to deliver meaningful GenAI experiences,” Fersht added. “We won’t realize its value if we can’t learn how to restructure our processes and data to exploit GenAI technology and scale these models securely. To do that, we need the right partners with the right incentives.”
The analysis is informed by HFS’ in-depth research, which began with an open call for technology service provider participation. Each participant provided customer and partner references. The research was based on their responses, supplemented by additional customer reference data, briefings from each participant, and publicly available announcements, datapoints and case studies. For firms who chose not to participate, HFS researchers drew on publicly available announcements, data, case studies and observations from leaders across functions and industries.
About HFS Research
HFS is a leading global research and analysis firm trusted at the highest levels of executive leadership. Our mission is to help our clients tackle challenges, make bold moves, and bring big ideas to life by arming them with accurate, visionary, and thought-provoking insight into issues that impact their business.
HFS analysts and strategists have deep, real-world experience in the subjects they cover. They’re respected for their independent, no-nonsense perspectives based on thorough research, demand-side data, and personal engagements with industry leaders.
To learn more about HFS’ extensive suite of reports and services, please visit www.hfsresearch.com.
For media inquiries, please contact:
Emma Melando, Chief Marketing and Experience Officer, HFS Research
Phone: 848-525-4688
Email: emma.melando@hfsresearch.com
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