In 2015, we have seen the market and the discussion on Intelligent Automation change significantly–both in terms of maturity and scale.
The large service providers are accelerating investments and are building out broad capabilities around the comprehensive notion of Intelligent Automation. Yet the mainstream narrative on Intelligent Automation remains largely focused on the narrow notion of RPA rather than depicting the interdependencies and implications of a diverse set of tools and approaches. In our view, the journey toward Intelligent Automation is aligned around three dimensions:
We purposely use the term “Autonomics” as a broad reference term for process automation approaches beyond RPA. Thus, for the purpose of this study we refer to Autonomics as self-learning and self-remediating systems. Just to be clear, HfS is not aiming to redefine the RPA term or even Intelligent Automation. No—we are aiming to stimulate a more holistic discussion!
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