Research & Insights

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Point of View

Telecoms firms have a clear path to sustainability impact and value

The telecom industry must take its opportunity in decarbonization, supply chain responsibility, and social impact.

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Point of View

The energy CIO agenda: New governance can maximize IT-OT innovation securely

The energy and utilities industry needs new clarity from its CIOs.

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Point of View

Health system CIO agenda holds the keys to disrupting and rebuilding care delivery

The health system CIO agenda will be critical for business viability, future proofing, and transforming care delivery.

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Highlight Report

Ops leaders must embrace DoubleO’s agentic-by-default approach

Agentic AI is disrupting ops. If your next hire's job description doesn't include the need to manage agents, you're already behind.

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Highlight Report

Insurers cannot continue to ignore decades of technical and process debt

Mounting technical and process debt—estimated at $200 billion by HFS Research—is no longer sustainable for the insurance industry.

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Highlight Report

NVIDIA’s power play paves the way for firms to reshore into the machine

NVIDIA’s GTC25 laid foundations for compute power to trigger a new wave of digital reshoring. It’s time to reshore intelligence.

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Highlight Report

With AI at the core, Coca-Cola Bottlers Japan leans on Genpact to redesign operations

Coca-Cola Bottlers Japan wants to enhance uptime, optimize operational costs, and shift the equipment business to profit-making.

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Market Impact Report

Why, what, and how financial services firms can be AI-First

HFS Research, in partnership with Infosys, surveyed 505 BFS leaders across the globe to better understand why, what, and how BFS firms can be AI-First.

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Highlight Report

Snowflake and Microsoft arm up to make AI enterprise-ready via integrated data platforms

AI is transitioning from an experimental capability to a standardized commercial functionality within technology stacks.

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Highlight Report

AI-powered refresh sharpens WNS Procurement suite’s core offerings

AI refresh powers WNS Procurement’s digital suite. Smarter insights, risk alerts, and value for enterprises navigating disruption.

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Point of View

India must develop a healthcare model by learning from US healthcare failures

India must build a homegrown, affordable healthcare system—leaving the US's failed value-based care for local needs for the win.

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Point of View

Neo Tangent and the future of supply chain orchestration: Rethinking the mid-office

The mid-office has emerged as the battleground for building adaptable supply chains.

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