Assessing the Insurance BPO Market Landscape in 2012

HfS conducted extensive research into the Insurance business services space (such as, Life, Annuities & Pension, Property & Casualty, and ReInsurance) between February-May 2012. We held exhaustive briefings and interviews with key service providers and buy-side organizations to understand major issues and provider capabilities. Over the next month, we will publish critical industry research in this area. 

This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations that will drive the future of BPO services for the Insurance industry.