Assessing the Key Service Providers in the Insurance BPO industry

HfS conducted extensive research into the insurance business services space (Life, Annuities and Pension and Property & Casualty segments) between February-April 2012. We held exhaustive briefings and interviews with key service providers and discussions with buy-side organizations to understand major issues and provider capabilities. Over the next month, we will publish critical industry research in this area.

This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major providers. Profiles have key insurance BPO services offered, number of employees, and clients specific to Insurance.