HfS Blueprint: Application Testing Services 2017

WHAT THIS REPORT COVERS

The journey toward the As-a-Service Economy, or Digital Transformation, the transition from systems of record to systems of engagement, is as complex as it is cumbersome to complete. While we may know the desired direction of the journey, most enterprises have had very little practical guidance on the new methodologies, skill sets and adaptive change management and cultural guidance to get there. Given this lack of clarity, HfS is researching how service providers are supporting organizations from as application testing point of view.

KEY MARKET DYNAMICS

• Digital is about a change in mindset: Supporting the journey toward digital transformation is more than expanding coverage to a plethora of new devices and access points or including newer scenarios such as IoT, cognitive computing, and AI. It is (or should be) more about a change in mindset, culture, and approach to business.
• Only a fraction of the market is embracing the journey toward digital transformation: Large sections of the market are stuck in a commodity mindset, waterfall. methodologies, and predominantly fixed-price and time-and-material contracts.
• Digital is adding new complexities, particularly to organizational models: Buyers don’t want more tools to accelerate their journey toward digital, rather they want to overcome any fragmentation.
• Testing has to become more intuitive for DevOps to work: Counterintuitive, but also counterproductive to the notion of digital, testing services remain complex, technology driven, and broadly not yet conducive to supporting digital transformation. 

WHO SHOULD READ THIS REPORT

Executive leaders and business unit leaders, outsourcing and procurement managers, advisors, investors who have responsibilities for Digital Transformation and for Quality Assurance.

SERVICE PROVIDERS WE DISCUSS

Accenture, Atos, Capgemini, Cognizant, HCL, Hexaware, IBM, Infosys, Luxoft, NIIT Tech, NTT DATA, Syntel, TCS, TechMahindra, UST Global, VirtusaPolaris, Wipro

WHAT YOU’LL KNOW AFTER READING

Readers will get a deeper understanding of the market dynamics around testing services and where the market really is at. A central theme is how organizational models as well as methodologies such as DevOps have to be adapted when moving toward notions of digital. We are assessing the differences to other disciplines of outsourcing and what can be learned from organizations that already have embarked on supporting Digital Transformation.  Equally, we dive into how providers are aligning, packaging, building, partnering, and acquiring capabilities to support that journey. We are providing a ranking of the leading service providers while outlining their capabilities and investment priorities. The report outlines some unique features of testing services that need to be understood when planning transformation projects.