As we anticipated at the outset, 2014 has shaped up to be the year Digital Transformation takes root as a unifying theme for IT Services providers. Nearly every major IT services provider is using the term Digital in go-to-market messaging today. This report sets out to clarify HfS’ definition of Digital Transformation and to explore the respective positioning of the leading IT Services providers in the market today.
Rather than narrowly define and coral the topic, we cast a wide net with the goal of highlighting the full range of activity currently underway. Our rationale for taking this approach was that Digital Transformation does not just represent a new external market opportunity for these IT service providers but it is also reconfiguring the very markets they are operating within. This report explores those implications as well.
