Enterprise IT Service Management and Application Performance Management Trends 2013

Understanding trends and shifts in IT markets requires more than anecdotal evidence. Well-designed, focused, and executed telephone surveys are a prime vehicle to get an idea of what is going on in general, as well as in a specific market. 

The HfS Research Global IT Trends Survey concludes that:

• Cloud computing has crossed the chasm and that investments in cloud infrastructure are now on top of IT managers’ agendas
• In light of the paradigm shift towards cloud computing, buyers are seeking to re-negotiate existing outsourcing contracts
• Business analytics, big data, and in-memory are quickly gaining traction
• Companies are aiming to consolidate their SAP (and other business apps) environments to reduce costs
• Buyers are planning to maintain a long-term focus on the cloud transformation, investing in mobile technologies and business analytics, big data, and in-memory computing