Genpact’s Pankaj Kulshreshtha on Analytics

Fifteen years ago global conglomerate GE established an analytics center in Bangalore, India to complement its in-house US analytics teams. With the aim of accessing global talent for complex high-end analytical modeling, the practice rapidly expanded its range of analytics work across multiple GE businesses such as consumer finance, insurance and commercial finance. In 2005, the entity was spun out as a public company called Genpact. Pankaj Kulshreshtha was one of the first hires for the GE analytics setup in India. After spending a few years in different roles across GE, Pankaj returned to his roots in 2008 and has been instrumental in catapulting Genpact’s growth as an analytics service provider. In his words, he never imagined he would still be in this space today, seeing his small team expand into a 5000+ growth engine for Genpact. He attributes his success as the company’s leader for analytics to his core analytics experience when he first joined. Our conversations with Pankaj revealed some interesting observations from an industry veteran about the analytics services market’s evolution and future growth. In his words, “Client organizations need to think about analytics from a business perspective first. Transformational value comes to organizations when they think about process before technology, and technology in context of process.” The key highlights of our conversation with Pankaj appear in this RapidInsight.