Progressive F&A BPO is based on the eight ideals of the “As-a-Service Economy” and service providers are moving towards this new ideal. We see the overall market growing 9% with strong demand for the off-shore centric delivery model albeit with increasing levels of automation. The F&A Big Four of Accenture, Capgemini, IBM and Infosys are joined by Infosys and HP in the “Winner’s Circle.” There is also intense competition amongst our High Performers of Wipro, WNS, arvato, EXL, TCS, Xerox, Sutherland, Cognizant, and iGATE.
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