HfS Blueprint Report: Healthcare Payer Operations 2015

In the 2015 HfS Healthcare Payer Operations Blueprint Report, we cover current trends and forward-looking market activity as well as analysis of 15 service providers.

From a business process perspective, the scope covers claims, member services, provider data / network management, health and care management, and analytics.

The report is a review of the market as BPO transitions to As-a-Service, with a focus on the consumer/member/patient, with more flexible solutions. It addresses the increasing use and integration of automation, analytics, and other digital technologies into offerings; the changes in demand for talent; and the increasing need for more collaborative and value-based engagements.

Service providers included: 

• Accenture
• Cognizant
• Concentrix
• Dell
• EXL
• Genpact
• HCL
• Hinduja Global Solutions
• HP Enterprise Services
• IGATE
• Infosys
• Sutherland Global Services
• Wipro
• Xchanging
• Xerox 

Input for the report is aggregated from surveys, interviews with clients and other service buyers, briefings from service providers, RFIs, and HfS analysts.