HfS Blueprint Report: Mortgage Services BPO

The Mortgage Services is a very established sector of the overall BPO market with many service providers having been in these processes of Origination, Servicing and Foreclosure Management for well more than a decade at this point.  But what it took to be a successful service provider 5-10 years ago is very different from what it takes today.  

Systems technology, process transformation expertise, rosters of domain experts, embedded analytics and visions for the evolution of the marketplace are some of the capabilities that mark the Winner’s Circle service providers (Accenture, ISGN, TCS and Wipro) in this initial Blueprint on mortgage services.