HfS Blueprint: Telecom Operations As-a-Service 2016

The Telecom Operations As-a-Service HfS Blueprint Report is a new look at this evolving market. This Blueprint builds on the initial Telecom Operations Services HfS Blueprint of 2014 to look in greater detail at the adoption of the 8 Ideals of As-a-Service delivery in this fast-moving and critical business function.

This Blueprint Report looks at the innovation and execution capabilities of 8 service providers in detail. These service providers are the leaders in this market and helping to shape the evolution of an As-a-Service model for Telecom Operations delivery. 

This Telecom Operations As-a-Service Blueprint also covers trends, benchmarks, and market direction and guidance.

Service providers included:

• Accenture
• Aegis
• CSS Corp
• Firstsource
• Infosys
• OnProcess
• TCS
• Tech Mahindra
• Wipro

Input for the report is aggregated from surveys, interviews with clients and other service buyers, briefings from service providers, RFIs, and HfS analysts.