HfS Blueprint: Travel and Hospitality Customer Engagement Services

MARKET DYNAMICS

In HfS’ first Blueprint focused solely on the Travel and Hospitality industries, we analyze the innovation and execution capabilities of 16 providers whose services offer support for customer engagement in this market. 

WHAT YOU’LL KNOW AFTER READING

• The strengths and challenges of key players in the space
• How providers are differentiating themselves in a competitive marketplace
• Key trends shaping the travel and hospitality industries, and how service providers are tailoring services to better support customer experience
• Recommendations for service providers and service buyers on how to better collaborate to meet the future needs of travel and hospitality end customers

WHO SHOULD READ THIS REPORT

Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in the travel and hospitality industries.

SERVICE PROVIDERS WE DISCUSS

Accenture, Acticall Sitel Group, Cognizant, Concentrix, EXL, Genpact, HCL, Hexaware, Intelenet,  Luxoft, Teleperformance, Sutherland Global Services, TCS, Tech Mahindra, Wipro, WNS