Organizations of all sizes are increasingly prioritizing customer-centric approaches. This means a growing focus on real-time engagement, enhanced focus on data privacy, and developing new omnichannel experiences. To get there, enterprises often turn to service firms to help them plan, implement, and manage software-as-a-service solutions—including Salesforce.
- The HFS Horizons: Salesforce Services, 2024 report assesses how well service providers are helping their Salesforce clients to embrace innovation and realize value across three distinct Horizons:
- Horizon 1: The ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
- Horizon 2: Horizon 1 + enablement of the OneOffice model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
- Horizon 3: Horizon 2 + the ability to drive the OneEcosystem synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value.
- The report evaluates the capabilities of 19 service providers across the HFS Salesforce services value chain based on a range of dimensions to understand the why, what, how, and so what of their offerings.
- It highlights the value-based positioning for each participant across the three distinct Horizons. It also includes detailed profiles of each service provider, outlining their provider facts, strengths, and development opportunities.
- The report is global in scope and offers critical insights for enterprises of all shapes and sizes, service providers offering Salesforce services, and ecosystem partners.
HFS Horizons: Salesforce Service Providers, 2025
Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2025
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