HFS OneOffice™ Pulse, H1 2021: Summary of key findings for healthcare services

HFS OneOffice Pulse has unearthed interesting insights into the impacts of the pandemic as well as other organic changes on healthcare in its survey with over 150 global healthcare enterprises. The OneOffice approach is broadly being embraced as a differentiated and effective way to deliver for most enterprises, which can be seen in the investments healthcare and life sciences enterprises plan over the next year to 18 months.

The OneOffice execution requires a shift in mindset that has been reinforced by the idea of working from anywhere which is seeing adoption across healthcare.

Healthcare has for long been seen as a technology neophyte, but OneOffice Pulse data brings home the exact opposite sentiment as healthcare leads with emerging technology adoption. No wonder then that healthcare expects significant investments in emerging technologies over the next 12 to 18 months while at the same time is seeing increases in its IT budgets. Lastly, health plans are eager to focus on the financial priorities over health outcomes, an interesting direction despite the pandemic.

We designed the HFS OneOffice Pulse to focus on demand changes we anticipate for technology and business services.