As exciting change agents establish themselves and add genuine business value, it becomes increasingly apparent the insurance industry is undergoing a complete transformation. Incumbent players are under threat from innovative disruptors leveraging technologies like cloud, blockchain, and AI, meaning the ongoing battle to offer a superior customer experience is increasingly competitive. The role of service providers has consequently shifted from support vendors to enablement partners, with a growing expectation to deliver a curated mix of IT capabilities and business domain knowledge that achieves business results.
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