This document introduces the Provider Capability Blueprint (PCB), HfS Research's methodology to evaluate service provider marketplaces.
PCBs are based on the following five beliefs:
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Meaningful innovation drives vision. On one side, PCBs differentiate service providers’ ability to innovate because the success of buyers is based on the ability of service providers to add more value than labor arbitrage through cloud technology, standardized services, quality management, and analytics.
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Execution means more than market share. On the other side, PCBs evaluate how services deliver value to clients in the real world based on the scale and scope of services actually delivered.
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Relationship management drives success. Our research findings have determined relationship management is a crucial and therefore a significant factor of the PCB methodology is the strategic engagement of service providers.
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The community determines how it is evaluated. True to our social business roots, the experienced outsourcing buyer community will largely determine the importance of the PCB evaluation criteria through a formal, proven crowdsourced process.
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One size does not fit all. Our approach also reflects our namesake belief that few horses run well on every course by allowing our clients the flexibility to adapt PCBs to meet their specific business needs. PCBs also evaluate the ability of service providers to tailor solutions to meet specific service and industry needs, instead of suggesting that comprehensive, standardized solutions are what every client needs.
