WHAT THIS MARKET ANALYSIS REPORT COVERS
The ITMS and BPO Contract Analysis Q1 2018 examines the contract activity of the IT management services (ITMS) and business process outsourcing (BPO) industry and analyses publicly announced ITMS and BPO contracts in 2018 by region, service types, key verticals, and main vendors.
WHAT YOU’LL KNOW AFTER READING
Readers will gain insight into:
- ITMS Contracts Analysis by Region
- ITMS Contracts Analysis by Service Type
- ITMS Contracts Analysis by Key Verticals
- ITMS Contracts Analysis by Main Vendors
- BPO Contracts Analysis by Region
KEY MARKET DYNAMICS
- The number of ITMS contracts was up sequentially in Q1 2018 by 2% and up year-on-year (YoY) by 67%
- Total contract value (TCV) in ITMS increased sequentially 4% and increased 80% YoY
- North America dominates the ITMS landscape with a 63% share of total ITMS TCV awarded in Q1 2018, and registers a 132% growth in TCV YoY – EMEA holds a 28% share of total ITMS TCV awarded in Q1 2018 and registers a 52% growth in TCV awarded YoY
- Asia Pacific holds a 5% share of total ITMS TCV awarded in Q1 2018, but registers a 37% decline in TCV awarded YoY – ADM and infrastructure outsourcing dominate the ITMS landscape with 23% and 21% share of total TCV awarded in Q1 2018
- Energy and utilities and manufacturing sector contracts displayed strong performance in the ITMS landscape with 17% and 15% share of total TCV awarded in commercial industries in Q1 2018 – The number of BPO contracts grew sequentially in Q1 by 35% and was down YoY by 54%
- BPO contract activity has been intense in Q1 after several quarters of sluggish growth; TCV in BPO increased 187% sequentially in Q1 and grown 270% YoY
WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in the ITMS and BPO industry.
SERVICE PROVIDERS WE DISCUSS
Accenture, Atos, BT, Cognizant, DXC, HCL, IBM, Infosys, Lockheed Martin, TCS, Tech Mahindra, Wipro.
