The legal process outsourcing landscape in 2011

Savings from the use of Legal Process Outsourcing range from 44% through to an even more breathtaking 90%. However, outsourcing deals that are driven only by a desire for savings seldom achieve their full potential; cost has to be viewed as part of a full portfolio of strategic benefits. 2011 offers a small number of progressive law firms and legal departments, a once-in-a-lifetime opportunity to access this wider portfolio of benefits, wrapped around their current operations and strategic objectives, while also shaping the future LPO delivery landscape.

2010 saw a remarkable confluence of forces: a maturing supplier market that cemented confidence in the theory of LPO; a growing volume of LPO supply that puts downward pressure on prices but confirms the wisdom of the early movers; law firms remaining under margin pressure; in-house legal departments in the public sector and private sector facing significant cost pressure.