The art of governing a shared services and outsourcing operation has never been this challenging as we limp out of economic stagnation. The recessionary mindset is really quite simple: keep a lid on costs and keep the ‘lights-on’. However, a growth market brings a whole new set of complex challenges to the governance team. Suddenly governance leaders are expected to deliver innovation, develop new ways to access critical data, train great talent and enable new technology advancement – all while keeping a costs to a minimum in a scalable environment and ensuring service quality.
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