OneOffice Vendor Assessment – WNS

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive, enterprise-focused analysis of WNS that provides information on its key financials, contract analysis, representative customer base, and geographic scope along with strengths, weaknesses, and key strategic directions. The content of this report is drawn from previously published HFS reports featuring WNS and considers technology and business process-focused services that support the HFS OneOffice framework.

WHAT THIS BUYERS’ GUIDE COVERS

The following topics are covered in detail:

• Strategy Strengths and weaknesses
• Industry and horizontal offerings
• Financials
• Location capabilities
• Contract analysis

KEY SERVICE PROVIDER DYNAMICS

WNS is an execution powerhouse that has built significant capabilities to provide next-generation business processing services. WNS is one of the only Indian service providers with more revenues from Europe than the US, largely due to its British Airways roots. However, its service delivery remains India-centric. Clients are very complimentary of WNS’ ability to continuously improve processes and willingness to take the extra step for clients with ad-hoc requirements. WNS continues to focus on enhancing its technology-enabled analytics offerings, leveraging machine learning and RPA and developing new products and IPs such as Brandttitude, an insights-as-a-service analytics platform, and SocioSEER, a social media analytics product.

WHO SHOULD READ THIS REPORT

• Sourcing Managers
• Procurement Professionals
• Buyer Department Heads
• Outsourcing Advisors
• Knowledge Analysts