Seven lessons that have shaped today’s automation leaders

Automation Heroes, Sidekicks, and Stragglers

This research report sets out to understand how enterprise mindsets have changed throughout the pandemic, as well as the extent to which enterprises have developed a joined-up automation discipline. We analyze the level of ownership from the C-suite, how enterprise-wide the current automation approaches are, the different mindsets and approaches from business and IT executives, and the alignment of automation, including both cloud and data strategies.

Has the pandemic derailed progress toward an enterprise-wide automation discipline and shifted urgent focus to cloud implementations? How are priorities changing for enterprise leaders?

In identifying ‘automation heroes, sidekicks, and stragglers,’ this research provides seven important lessons that all enterprise leaders can benefit from in pursuit of realizing real, strategic value from their automation investments.

To better understand how automation needs to evolve to post-pandemic business goals, HFS Research, in partnership with Blue Prism, surveyed 200 senior executives across Global 2000 enterprises, conducted deep dive interviews with a cross-section of Blue Prism customers, and compared notes with the executive leadership team. We wanted to understand how major enterprises are organizing their automation efforts, their approach to automation in the new climate, level of adoption, success and challenges, opportunities, and desired outcomes when it comes to scalability.