Speed to Value: A Conversation with Mike Small of Capgemini

When we discuss the emergence of the As-a-Service Economy, we think about fundamental business shifts that focus on understanding context of business decisions, leveraging plug and play platforms and applications, and the use of real-time analytics to gain insights from big data and manage both technology and process to drive real business outcomes (Four Foundations of the As-a-Service Economy).

In the context of actions on the part of service providers and enterprise buyers, we see the rise of agile business models, the adoption of a “minimum viable product” approach to new capabilities and releases, and the all-important focus on improving speed-to-value to achieve both long and short-term business outcomes (the focus of our next Working Summit: “Defining and Realizing Business Outcomes”).

During the recent HfS Working Summit (“The Rise of the As-a-Service Economy”, May 12th, 2015 in Dallas, TX), we had a chance to sit down with Mike Small of Capgemini, one of our Summit Sponsors. Mike is the Global Sales Officer, BPO, and had some great ideas to share on this topic, highlighting the increased role of service providers as partners to achieve strategic outcomes and the value of helping clients achieve “speed-to-value” as a means to an end. It was a great conversation highlighted by these key points:

Defining the As-a-Service Economy: It starts with the client, and the ability to increase the Speed-to-Value process.

On the benefits of integrating technology with process enablement: It helps us get to “best in class” much faster through an approach we call “As-a-Stack” which creates a more effective implementation.

On the challenges they face: Organizations are still often constrained by business silos: it’s an opportunity for providers to help customers break down those silos, reach across departments, and find ways to bring speed to value to the implementation process.

Discussing the value of Outcomes: We’re seeing a driver from a “management of change” perspective – there’s a reason to act and a deadline to achieve outcomes. Understanding outcomes from an enterprise-wide perspective allows us to better manage the engagement, and sign up for rigorous SLA’s that are part of our contract agreement. 

Once again, Mike, thank you for your sponsorship and making the time to be part of this conversation.