Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component
Buyers with an even balance of outsourcing and shared services feel much more in control over their processes and in better shape to meet their business objectives
Buyers over-reliant on outsourcing models are much more operationally-focused today – it changes their objectives
We’re in a “chicken and egg” situation where buyers want what providers have, but providers are struggling to meet their margin commitments in an ever-increasing market
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