HFS Horizons: The Best Service Providers for Retail Banks, 2023

Retail banking remains the most visible segment of the global banking market with the greatest alignment (and exposure!) to consumer behavior and sentiment. This perpetual tension between what consumers want and what banks provide has driven nearly a decade of sexy front-end digital investment to help banks defend against fickle customer loyalty. In our post-pandemic world, the top imperative for retail banks has shifted from digital engagement to front-to-back modernization. To succeed, digital innovation must permeate throughout banking operations and modernized core systems to enable new forms of value for end customers. Retail banks will get there with the help of their ecosystem partners.

The HFS Horizons Report: The Best Service Providers for Retail Banks, 2023 assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons:

• Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency
• Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience
• Horizon 3 is growth: Horizon 2 + ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value

The report evaluates the capabilities of 21 service providers across the HFS retail banking value chain based on a range of dimensions to understand the why, what, how, and so what of their service offerings.

It highlights the value-based positioning for each participant across the three distinct horizons. It also includes detailed profiles of each service provider, outlining their provider facts, strengths, and development opportunities.

HFS Horizons: The Best Service Providers for Retail Banking, 2023

To read the rest of the research, click the download button below.

Watch this HFS Videocast on the HFS Horizons: The Best Service Providers for Retail Banks, 2023