In September 2017, HfS hosted its 16th summit for enterprise operations and IT leaders in Chicago. The occasion also marked the debut session of the newly-formed Future of Operations in the Robotic Age Council (FORA). The purpose was to bring together stakeholders from all corners of enterprise operations, services and intelligent automation software arenas to lock heads and map the course of this emerging industry: business operations being fundamentally redesigned by the impact of intelligent automation and digital technologies. We believe this is becoming known more broadly as the “digital operations industry”.
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