Research & Insights

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on two years of research, across industries, technologies, and change agents.

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New from HFS

Point of View

Stay in control amid Microsoft and OpenAI’s agentic land grab

OpenAI and Microsoft make a land grab for your use of agentic AI with autonomous agents embedded in the enterprise stack.

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Point of View

Cricket sparks interest overseas, creating a goldmine opportunity for media and tech

Major sports leagues across various categories have proven successful in North America, and now cricket is joining the party.

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Highlight Report

Cognizant breaks through enterprise agentic orchestration barrier

Cognizant's Neuro® AI Multi-Agent Accelerator tackles enterprise AI silos, enabling seamless orchestration of autonomous agent networks.

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Point of View

Transform the finance close process by balancing process and tech

Harmonization technology and process are key to bring agility in the financial close process.

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Highlight Report

Snowflake’s bold play: Betting on the future of data dominance

Snowflake is making audacious strides to cement itself as the undisputed titan of the cloud data platform arena.

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Point of View

By 2026, CFOs will spend more time analyzing AI decisions than making their own

The question for CFOs is no longer whether to adopt AI—it’s how to manage the flood of AI-generated decisions coming their way.

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Point of View

Make 2025 ‘the year of CSRD… and much more’

2025 sees the first mandated wave of CSRD reports: the EU’s Corporate Sustainability Reporting Directive.

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Point of View

Unlocking manufacturing potential: A framework for intelligent and agile operations

HFS sets forth a framework for manufacturers that unlocks ROI by leveraging agility, digital threads, and intelligent operations.

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Highlight Report

Quality and validation are non-negotiable when unlocking AI’s full potential for businesses

Enterprise digital teams should focus on quality engineering, innovative testing, and training to be efficient with high quality.

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Point of View

Overcoming real-time financial reporting challenges: Turning barriers into breakthroughs

Finance leaders must rethink financial reporting by automating reconciliations, centralizing data, and embedding compliance to enable real-time insights.

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Challenger Series

HFS Challenger: SLK

Leveraging its strong engineering DNA to enable technology arbitrage with extreme customer intimacy.

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Point of View

‘Fastest five’ service providers reinforcing capabilities amid uncertain times

The fastest five blend domain and technology expertise with mid-tier agility, establishing themselves as a compelling choice.

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Point of View

Gumming up supply chains: US enterprises need to get their act together in 2025

The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.

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Data Viewpoint

THL leaders demand strategic depth and holistic value from technology and consulting partners

Customer experience has become a critical battleground and also a competitive advantage for THL leaders.

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Highlight Report

Microsoft consolidates ESG tech to widen businesses’ path of least resistance

Will business leaders go beyond the big names to maximize their sustainable impact and business value?

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Point of View

Reimagining e-commerce with AI: the dawn of interactive commerce

The impending AI-powered paradigm will redefine how shoppers interact with e-commerce platforms.

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Data Viewpoint

Agentic AI era begins: GenAI will surpass traditional AI in most supply chains areas

Anticipated growth of generative AI (GenAI) adoption reflects enterprises’ strategic pivot to leveraging AI for smarter, faster, and more adaptive supply

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Horizons Report

HFS Horizons: Salesforce Service Providers, 2025

This report assesses how well service providers are helping their Salesforce clients embrace innovation and realize value across three distinct.

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Point of View

Unify IoT platforms to capture the billion-dollar elderly care market

Global aging trend drives demand for innovative elderly care solutions.

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