Research & Insights

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on two years of research, across industries, technologies, and change agents.

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New from HFS

Point of View

Embrace technology to address the looming healthcare delivery crisis

America is getting older and sicker with growing shortage of clinicians; technology will be the only salvation to manage this perfect storm.

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Point of View

Should you consider Mphasis Silverline for your Salesforce implementation?

Mphasis acquired Silverline in 2023. A year later, we connect with leadership to see if the acquisition is delivering on its promise.

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Point of View

Banks turn open-banking threats into opportunities through strategic action

Banks must recalibrate their strategies to maintain market dominance in the evolving era of open banking.

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Highlight Report

Persistent’s SDLC persona-focus reveals an affordable path to GenAI adoption across the enterprise

Persistent's SASVA offers enterprise solutions that cut through the noise of big tech's generic capabilities.

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Data Viewpoint

Your peers are spending big on sustainability services; providers are building the capability to match

Sustainability services revenue grew by an encouraging 66% over the past two years.

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Highlight Report

Chips, agentic AI, and partners take center stage at AWS re:Invent 2024

Chips, agentic AI, and partnerships redefine innovation at AWS re:Invent 2024

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Data Viewpoint

ESG and sustainability priorities driving enterprise transformation

ESG and sustainability services are undergoing significant growth, supported by their strategic importance.

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Point of View

Manufacturers must have robust cybersecurity as IT-OT convergence gains prominence

Manufacturers need a tailored, multi-layered cybersecurity approach in OT, securing against APTs and evolving cyber threats.

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Horizons Report

HFS Horizons: The Best Service Providers for Commercial Banks, 2025

This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct

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Data Viewpoint

ESG and sustainability emerging as catalysts for differentiation and business growth

ESG and sustainability agendas are shifting from compliance to growth drivers.

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Point of View

Sustainability will be a differentiator in 2025—but businesses must choose

Businesses can’t stop sustainability. But they can be a part of how that change happens.

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Point of View

Q3’24 TWILTCH earnings show improvement as vendor consolidation continues

Vendor consolidation continues to impact TWILTCH providers’ financial performance but overall, the industry is improving.

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Highlight Report

Modularity can optimize core admin functions and deliver better outcomes

CAP platforms shift from monolithic to modular, like Infosys Helix, helping payers modernize, mitigate risks, and address key challenges.

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Point of View

The silent saboteurs: Internal departments of “no” are crippling your company

Hell hath no fury like departments of half-checked-out corporate bureaucrats colluding to strangle all projects from getting done.

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Point of View

Understanding Project 2025’s implications for the telecommunications and technology industry

The sweeping impacts Project 2025 will have on the telecommunications industry.

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Point of View

The nearshore advantage in the age of technology arbitrage

Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.

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Highlight Report

Innovation success or failure always comes back to outcome-driven collaboration

Despite a dominant AI narrative in 2024, it’s collaboration that always stands out in positive outcomes.

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Point of View

Banks must shed their bad debts to win the modernization battle and achieve the OneOffice vision

Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.

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Data Viewpoint

Build a ‘data spine’ to succeed in your AADA Quadfecta endeavors

AADA Quadfecta success hinges on modernizing fragmented data, adopting dynamic ecosystems, and upskilling for data-driven outcomes.

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Point of View

Data ecosystems: Simplifying enterprise complexity and driving value in a converging market

The future isn’t simply competition—it’s convergence; the market is rapidly moving toward end-to-end data platforms.

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