Research & Insights

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carriers struggling with?
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What are best practices 
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New from HFS

Highlight Report

Ukrainian businesses at COP29 prove the positive outcomes of sustainability

I was privileged to chair a discussion at the Ukrainian Pavilion at COP29.

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Highlight Report

Empowering CPOs through EY’s strategic solutions for procurement, tax, and sustainability

EY empowers CPOs with innovative procurement, tax, and sustainability solutions, driving efficiency and maximizing business value.

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Highlight Report

LTTS enhances product engineering capabilities with Intelliswift acquisition

L&T Technology Services’ acquisition of Intelliswift will enable enterprises to benefit from its enhanced capabilities.

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Point of View

Chemical industry’s multi-pronged approach to mitigate supply chain risks

Chemical companies are combining strategic business decisions such as rethinking logistics networks and investing in technologies such as digital twins to the

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Data Viewpoint

THL leaders seek strategic enablers for a customer-centric, resilient, and sustainable future

Top priorities for THL firms include new business models, ESP and data.

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Point of View

UK&I leaders say GenAI success depends on the balance between risk and reward

HFS and Cognizant hosted senior executives for a Roundtable in London to discuss if UK&I firms are being bold enough with GenAI.

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Point of View

Business services are shifting: From cost-cutting to AI-driven value

From savings to AI-driven value: Business services evolves with agentic AI solutions, reshaping automation and talent strategies.

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Point of View

Low business engagement with COP29 risks a lost year; sustainability needs positive lobbying

The world can’t wait until COP30. But many are, including in the private sector.

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Highlight Report

Understand your organization’s work labyrinth to become better leaders

Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.

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Challenger Series

HFS Challenger: Chazey Partners

Chazey Partners leverages a practitioner-led approach to deliver high-impact, cost-effective results to enterprises.

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Highlight Report

Writer’s self-learning LLM highlights new emphasis on cutting the costs of enterprise AI

LLMs that learn and adapt could evolve dynamically alongside the businesses they support.

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Point of View

Breaking the F&A gridlock: Finance leaders confront automation challenges

CFOs should drive touchless finance by addressing gridlocks with system upgrades, silo integration, and IT collaboration.

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Point of View

The evolving US food retail complexion: Triggered by lifestyle and weight-loss drugs

Food Retailers must strategically adapt to remain relevant in an increasingly health-centric market.

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Highlight Report

The MIT discourse on GenAI: The world isn’t waiting for businesses to catch up

GenAI has hit escape velocity, with its influence cutting across industries.

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Point of View

The death of the dashboard: Prepare for a new era in enterprise intelligence

The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.

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Highlight Report

TCS approach suits firms seeking resilience in an evolving tech landscape

TCS wants you to embrace change—balanced with the need for enterprise resilience.

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Market Vision Paper

Lean into disruption to shape the generative customer experience

Firstsource is helping clients embrace the agentic AI opportunity.

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Point of View

Don’t let your customer data get away; make customer data platforms the new backbone of CX insights

GenAI plus customer data platforms highlight the potential power of “and”

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Horizons Report

HFS Horizons: Healthcare Payer Service Providers, 2024

An assessment of healthcare payer service service providers, addressing the why, what, how, and so what.

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Highlight Report

Midmarket leaders are the new targets in tech services battle for growth

Avanade sets out to level-up thousands of midmarket firms with simplified Microsoft offerings for rapid adoption.

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