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January 19, 2014This document examines TCS' Q4 2013 calendar results (Q3 2014 fiscal).
January 16, 2014Today’s smartphones have the capacity to move well beyond simple communication interfaces for relaying voice and data.
January 16, 2014This document examines WNS' Q4 2013 calendar results (Q3 2014 fiscal).
January 16, 2014The design of the delivery center floor is being re-thought by leading service providers.
January 13, 2014This document examines Infosys' Q4 2013 calendar results (Q3 2014 fiscal)
January 06, 2014Ultimate Software announced its latest software with better global capabilities and usability but the news it is entering into managed services is the bigger to
January 06, 2014According to a new research study by HfS Research and KPMG LLP, 49% of large corporations expressed their intent to migrate to a global business services (GBS)
January 03, 2014Google and Wikipedia might not know exactly what Global Business Services (GBS) is, but we do! HfS Research hosted an information-packed Webinar in October 2013
December 31, 2013This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.
December 31, 2013To help bust on-going economic and workplace malaise, HfS conducted survey research of nearly 5,000 people working worldwide to help businesses understand what
December 24, 2013This document examines Accenture's Q4 2013 (calendar) results.
December 23, 2013As enterprise IT departments took a step back in 2013 in an effort to better rationalize all the mobility initiatives currently underway, a host of service to
December 23, 2013HfS recently met with EXL’s analytics management and delivery team in their delivery center in Gurgaon, India. In this PoV, we present some excerpts from the
December 18, 2013Brand India has arrived in IT services and the Indian-centric majors are poised to dominate more than ever in 2014. Let’s examine the landscape and which we
December 18, 2013In order for clients and service providers to move to the world of "progressive outsourcing", the skills and capabilities of solution architects need to change.
December 16, 2013Kronos customers report its software helps deliver management effectiveness, employee retention and engagement, and company competitive advantage, with multiple
December 16, 2013This document examines the leading IT and business service providers revenue growth in Q3 2013.
December 13, 2013A relatively new offering from Genpact is pushing the bounds of what benefits an enterprise can expect from social media.
December 12, 2013Wipro BPO's acquisition of Opus CMC extends their mortgage services offering to include loan portfolio due diligence and risk management.
December 11, 2013GBS is changing the game of business services delivery. The changes are coming to represent the most significant and impactful value creators since the wave of
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