Research & Insights

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New from HFS

Data Viewpoint

The AI arms race: Which LLMs are winning the enterprise battlefield?

We see fierce competition in the LLM space, with some dominant players leading the charge and others pursuing specialized niches.

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Point of View

We know how to solve sustainability: Transition plan and find your critical mass

The near future for sustainability is uncertain, but the long term is not.

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Point of View

Generative Enterprise Services 2024: Our half-term report with lessons for every enterprise leader

Fresh trends and implications for every enterprise leader emerging from our ongoing research into Generative Enterprise services.

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Horizons Report

HFS Horizons: Azure Ecosystem™ Services Providers, 2024

The HFS Horizons: Azure Ecosystem Services, 2024 report examines service providers’ role in the evolving Azure landscape.

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Highlight Report

Reinventing GBS as generative business services

A fireside chat between HFS's Elena Christopher and Capgemini’s David Lumley on modernizing GBS into generative business services.

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Point of View

Quit tinkering with DIY GenAI pilots: Salesforce’s Agentforce showcases the future of software

The release of imbedded AI capabilities by software providers provides a potentially better path to deploy GenAI capabilities.

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Point of View

Procurement leaders must tackle operational hurdles to find new sources of value

Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.

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Point of View

Transforming India’s GCCs: From cost optimizers to innovation powerhouses

GCCs shift from cost-cutting to innovation, driving growth through tech, skills, and AI. Challenges exist but are surmountable.

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Point of View

Unlock the power of internal synergy to drive your procurement transformation

Stronger collaboration between procurement and other internal functions boosts compliance, cuts costs, and drives enterprise success.

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Point of View

The Generative CFO: Leading finance into an AI-driven future

At a recent HFS roundtable with TCS in NYC, CFOs discussed their excitement over AI’s potential alongside adoption hurdles.

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Point of View

ISO 42001 is the silver bullet for your AI compliance nightmares

Understand ISO 42001 and how to leverage it to ensure your AI initiatives are innovative, responsible, and sustainable.

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Highlight Report

Amdocs taps into its telco heritage to drive growth in new industries

HFS attended Amdocs analyst event to learn how it is leveraging its solutions to address opportunities in new markets.

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Highlight Report

WNS Consult™ helps streamline and accelerate prior authorizations

Prior authorizations are notorious for reducing access to care by complex approval cycles, but the right tech can help overcome.

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Point of View

GenAI decision matrix for CPG: STOP experimenting and START implementing

HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.

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Highlight Report

Genpact stakes its claim as the AI orchestrator

Genpact positions itself as the AI orchestrator, embedding AI into core business operations for real-world transformation.

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Market Vision Paper

NTT DATA: Responsibly reinventing to lead an era of AI-driven transformation

NTT DATA consolidates global operations with a focus on responsible reinvention.

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Highlight Report

IBM sign-posts more-with-less advantages of AI-led agentic services

IBM's agent-based system shows the industry is shifting from labor-based services to hybrid human-ai.

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Point of View

Building the ‘broker of the future’: Baldwin’s strategic GenAI deployment with Persistent

Insurance broker Baldwin Group is working with Persistent to fastcharge its GenAI adoption.

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Data Viewpoint

Enterprises must overcome collaboration challenges for strategic cloud success

Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.

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Data Viewpoint

Strategic management of hyperscaler contracts can prevent buyer’s remorse

Our Pulse study surveyed 510 Global 2000 firms on major cloud collaboration challenges.

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