Research & Insights

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New from HFS

Point of View

Key Opportunities in Outsourcing Insurance Analytics

In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.

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Point of View

Supplier Watch: Capgemini Update

This document examines Capgemini's Q2 2013 (calendar) results.

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Point of View

Care Management Set to Differentiate Next Gen Healthcare Services

In the wake of healthcare reform, administrative cost cutting has been a primary strategy deployed by healthcare payers, but there is much more to do.

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Point of View

Big Data Review, July 2013

Despite a lack of major analytics software releases this July, Oracle, IBM, SAP, MapR, and Tableau Software took big strides in Big Data appliance database, and

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Point of View

Supplier Watch: NetSuite Update

NetSuite produces its record revenue quarter and claims to be winning against Sage regularly, but also moving towards more enterprise deals.

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Point of View

Supplier Watch: TCS Update

This document examines TCS' Q2 2013 (calendar) results.

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Point of View

IBM’S 360-Degree View of Bank Risk Management

Why has the importance of risk management grown in banking? Why does IBM rate as a leader in providing analytics solutions for bank risk management?

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Point of View

WTF? The Workforce Trust Factor

The US DoD is learning a tough lesson from its “contractor” on the lam Edward Snowden, but it’s a timely opportunity for all organizations that use third

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Point of View

DataStax: Today’s Star in NoSQL Heaven

DataStax is moving into its final cycle as a start-up with a jolt of Series D funding. What will it take for DataStax to cross the finish line of IPO?

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Top 10 Report

HfS Blueprint Competitive Analysis – Healthcare Payer Services

The first of its kind in the global services industry, this Report identifies differentials between service providers across a number of facets under two main

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Top 10 Report

HfS Blueprint Market Landscape – Healthcare Payer Services

This Industry Landscape uses input from Healthcare Payer Enterprise Buyer Interviews, Service Provider Briefings & Healthcare Payer Contracts, HfS Analysts and

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Point of View

What Procurement Buyers Want: Compliance, Baby!

HfS conducted 25+ unique buyer references to learn about specific service provider’s capabilities. What we discovered was an identifiable trend that is buyers

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Point of View

Guatemala: The Nearshore Collections Hub of the Future?

In this document, we discuss Guatemala’s BPO sector in brief and elaborate on Capgemini’s current progress and future plans for BPO delivery in the country.

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Top 10 Report

HfS Blueprint Market Landscape – Procurement Outsourcing Services

This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry

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Point of View

Oracle Keeps Pushing EXA-Boundaries

How does Oracle’s Exalytics 3-4 upgrade help customers remain loyal to Oracle?

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Top 10 Report

HfS Blueprint Competitive Analysis – Procurement Outsourcing Services

The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main

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Point of View

Slaughterhouse Tech

What are the tech macro-market implications of quarterly financial results misses by Google, SAP, and Microsoft?

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Point of View

Supplier Watch: IBM Update

This document examines IBM's Q2 2013 results.

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Point of View

Supplier Watch: Infosys Update

This document examines Infosys Fiscal Q1 2014 results.

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Point of View

Leapfrogging the Maturity S-Curve

Caesars Entertainment Corporation’s IT department faced the challenge of unifying its IT service management for a diverse user base that was already large and

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