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January 28, 2013HfS Research recently sat down with B.L. Narayan and Hubert Giraud of Capgemini BPO to discuss their company’s plans for growth in 2013.
January 21, 2013In this RapidInsight™, we present data that shows that increasing the number of service providers doesn’t drive better or worse business outcomes, but does
January 21, 2013This RapidInsight™ introduces how HfS Research’s governance benchmarking service can aid your organization.
December 21, 2012What are the seismic shifts in the evolving global finance sourcing landscape? HfS Research explored those grinding tectonic plates in its eye-opening September
December 21, 2012In this RapidInsight™, we look at the trends in this area, specifically the top five reasons many financial companies have chosen to retain captives and the
December 21, 2012In this RapidInsight™, HfS looks at the challenges financial institutions face as they manage what according to the Federal Bank of New York are $14 trillion
December 18, 2012In this document, we share our research themes for 2013.
December 16, 2012This note is the second in a series of notes examining the social business strategies of the leading service providers and enterprise technology vendors.
December 16, 2012Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
December 16, 2012Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
December 11, 2012In 2007, the mortgage market began to spiral out of control. Delinquency rates more than doubled, and as a result, primary and secondary market activity came to
December 05, 2012To stay ahead of the competition and to prosper long-term, companies have to re-invent themselves from time to time. HfS Research believes that BMC Software has
November 30, 2012HfS Research, with the support of the Sourcing Interests Group, conducted the largest-ever study of U.S. enterprises to ascertain how real the prospect of the a
November 30, 2012Our recent survey drew 871 sourcing industry respondents split across enterprise buyers, outsourcing providers, and advisors to debate the future of that word
November 19, 2012This report is the first in a series of reports examining the social business strategies of the leading service providers and enterprise technology vendors.
November 19, 2012As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
November 16, 2012While our research has shown that shared services and outsourcing programs are creating substantial value for more than 80% of companies, the teams responsible
November 15, 2012Our research suggests that management technologies have followed the cloud phenomenon, and cloud management will be the most attractive innovation and area in
November 09, 2012The HfS FormGuide offers buyers a quick way to identify and understand the providers operating within a particular market niche.
November 08, 2012HfS Research outlines how many chief procurement officers are evolving their approach to outsourcing. To illustrate this, we examine the case of the security
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