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November 01, 2012After its acquisition of EDS in 2008, HP struggled to find its place in the BPO market. Since that time, HP has regrouped, and its outsourcing services are the
October 31, 2012The head-long rush to use programmers in India is ebbing. CIOs are suddenly taking more of a “pick your spots” approach: some outsourced IT work may still
October 25, 2012This paper examines Blue Prism’s robotic automation technology (the first entrant we’ve identified in what we expect will eventually become a crowded vendor
October 24, 2012This document includes profiles from 18 service providers with information that will help buyers understand new capabilities and focus areas from major Profiles
October 24, 2012This document presents the key findings of our contract analysis, highlighting the changes in buying behavior, service provider strategies and recommendations
October 23, 2012When employing foreign personnel, buyers and service providers need to ensure that foreign personnel who work on-site at buyer locations in the U.S. have the
October 22, 2012Genpact emerged as one of the “Big Four” finance and accounting BPO brands over the last decade, breaking the mold of the traditional “Western” and the
October 22, 2012What lies behind locations decisions today? Where in the USA should you consider locating services? What methodology should you use to drive location decisions?
October 22, 2012Phil Fersht, CEO and founder of HfS Research and author of the services industry's most popular blog Horses for Sources, discusses the dynamic and shifting
October 19, 2012This document introduces the Provider Capability Blueprint, our methodology to evaluate service provider marketplaces.
October 17, 2012The last comprehensive system evaluation and overhaul we underwent was spurred by the “Y2K bug.” As we incorporate social business into our platform we can
October 15, 2012(Too) much has been written about the “consumerization of IT.” We get it. BYOD is here to stay. (Was it ever not?) Enterprise software companies will have
October 10, 2012We examine how ING and Cognizant are working together to create the kind of strategic relationship that can bring complex onshore-centric delivery models to in
October 09, 2012No one puts on a better user event than Salesforce. Part customer event, part revival meeting, Salesforce brought together 90,000 people in San Francisco last
September 30, 2012The potential impact of the US presidential election is not only an important and very current question with regards to social and economic matters, but it will
September 27, 2012For Accenture, Octagon's regulatory and clinical information technology solutions, services, and expertise augments Accenture’s broad pharma industry
September 21, 2012Accenture has very effectively evolved its 20-year-old BPO business to become a market leader in terms of market share and vision. Its sophisticated and BPO the
September 20, 2012In June of this year, several sourcing heavyweights gathered for an informative and lively hour-long debate about the future of business process outsourcing. by
September 19, 2012In a blog post, Twitter signaled it has made significant changes to its API that have the potential to considerably harm and diminish the function of clients
September 18, 2012It may take years for Apple to actually get its money from Samsung, but Apple’s victory is challenging the notion that Android is free. Carriers and handset
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