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September 12, 2012EXL has proven that you don’t have to be a $1B+ company to be an industry leader. Under the leadership of Rohit Kapoor, vice chairman and CEO, EXL has shown
September 05, 2012In this RAPIDInsight, HfS Research looks at the merits of the IDIQ contract and how it is used in outsourcing.
September 05, 2012HfS Research’s latest business process outsourcing research has uncovered some key areas where BPO service providers feel buyers need to make changes in order
August 30, 2012EXL has resisted the temptation to be “all things to all people,” instead making investments into areas the company wants to target. This focus is the that
August 30, 2012WNS is a mid-tier service provider based in India, but they may be one of the best-kept secrets in the BPO market today.
August 30, 2012HfS Research analysts attended the recent Infosys Global Analyst Relations Summit held in Boston over July 30-31, 2012. Our primary perceptions through sessions
August 27, 2012IBM’s acquisition of Kenexa places it in pole position as a Recruiting BPO services provider. The big question now is whether it will next acquire a cloud or
August 22, 2012Leading procurement solutions provider Procurian announced its acquisition of Utilities Analyses, Inc. (UAI) this week.
August 22, 2012In this report, HfS Research analyzes the Latin American competitive landscape and five IT-BPO service providers who are making waves in the region.
August 22, 2012On August 14, PwC announced its intent to acquire social media strategy firm Ant’s Eye View (AEV).
August 17, 2012HfS Research recently held its inaugural HfS 50 Executive Council meeting, bringing together 41 experienced senior sourcing executives whose organizations are
August 17, 2012In this RAPIDInsight, we look at why gainsharing is not working in many buyer-provider relationships. We will then introduce a set of common best practices that
August 15, 2012In this RAPIDInsight, HfS Research examines the specific challenges facing brokerage companies and how these firms are leveraging outsourcing service providers
August 13, 2012Enterprise buyers of business process outsourcing, IT outsourcing, and cloud services have a new security bogeyman to worry about, the so-called Advanced Threat
August 10, 2012By working with Centro, a mid-size ad agency was able to master digital media operations and offer comprehensive solutions to their clients, gaining >50% and -
July 21, 2012On July 21, Dodd-Frank turns two. HfS takes a look at what has been accomplished in the two years and the impacts that Dodd-Frank is having on the financial
July 19, 2012Multiple provider governance should deliver three things: that your providers are aligned to the business, that flawless service delivery marshals them together
July 13, 2012A recent HfS study of 65 major financial services organizations shows they are finally emerging from a dark chapter, thinking about new ways to maximize returns
July 09, 2012In recent months a debate has arisen around the utility of the term “outsourcing”: is that one word sufficient, or appropriate, to describe the plethora of
July 05, 2012HfS Research has assembled important contract negotiation strategies, from how to assess your company’s clout and fit with prospective providers to what you
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