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June 27, 2012Expert buyers gathered for the HfS Sourcing Blueprint Sessions collectively authored this Blueprint report with insight from recent HfS research, input from 41
June 22, 2012Despite the obvious value, many firms limit the scope of shared services, BPO and broader global business services programs. In most cases, two-thirds of work
June 22, 2012Our new research takes a close look at middle and back office challenges faced by carriers today and the steps taken by service providers to address them.
June 22, 2012This case study identifies the five ways to weave security into BPO provider selection and management, based on our recent conversation with a large enterprise
June 22, 2012Retailers are using analytics across seven key areas of their value chain - customer behavior, operational efficiencies, loyalty programs, marketing, employee
June 21, 2012In partnership with ProcureCon, HfS Research analyzed over 100 procurement leaders' perspectives on procurement outsourcing. This quantitative report presents
June 17, 2012We outline the six major findings from the HfS Research-PwC survey titled “The Future of Global Business Services”, to identify the drivers and results of
June 16, 2012What are the sole sourced and advised trends for Finance and Accounting BPO engagements over the last 12 months? Are buyers engaging advisors more or less than
June 10, 2012HfS Research's May 17th webcast brought six of the most influential IT and business services savants together for a debate on the future of the sourcing and
June 10, 2012An executive summary of the Feb-Mar 2012 HfS Research-PwC survey, The Future of Global Business Services, identifying the drivers and results of organizational
May 31, 2012HfS Research concludes that virtualization technologies are now mainstream, private clouds are the number one investment area for virtualization technologies be
May 23, 2012HfS Research offers an analysis of the challenges of managing e-discovery in the cloud, and offers some best practices for mitigating the associated legal risk
May 23, 2012We cover the Indian-headquarted services giant Tata Consultancy Services' financials, delivery locations, horizontal and vertical market foci, TCS's business a
May 22, 2012Uncertainty with outsourcing is putting the emphasis back onto shared services, with outsourcing as a delivery component. We explore the state of global within
May 01, 2012Almost every buying organization has a standard procurement process which is tweaked to suit complex services like outsourcing. This falls short when we that
May 01, 2012Leading sales operations professionals are looking to new Business Platform offerings such as Sales Performance Management, which not only reduce operating
April 12, 2012This RapidInsight reviews the results of the polling results and answers polling questions posed to the panel from our Webinar on March 14, 2012, “The of the
April 12, 2012On 25th April 2012, the leading buyers of both ITO and BPO services will confront today’s critical issues impacting outsourcing, to establish a Blueprint for
April 10, 2012This RapidInsight looks at why many companies have not adopted business outcome pricing to date and highlights an example of where it is working well—WNS’s
April 04, 2012We present two key frameworks for buyers evaluating opportunities to leverage analytics. We recommend a value chain mapping and leakage analysis, followed by of
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