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carriers struggling with?
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New from HFS

Market Impact Report

Transforming GBS to generative business services: Tech-led challenges and aspirations

Insights from in-depth discussions with 20 C-suite executives on the evolving business services landscape.

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Point of View

Value-based care is dead—focus on what makes an impact in one generation

Value-based care is a insurance construct being force fitted into care delivery that 60 years of experimentation has shown, it does not work. It is time to move

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Point of View

Stop pretending leadership failures can be fixed with an office

A leader’s success or failure hinges on relationships, and employees are deeply aware of this.

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Market Impact Report

We must seize our GenAI moment and reinvent ourselves

How to become proficient in prioritization, deployment, and risk management challenges to achieve results when adopting generative AI (GenAI).

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Data Viewpoint

It’s time to rebalance India’s healthcare spend by prioritizing preventive care

The Union Health Ministry’s 2021-22 NHA report reveals a noticeable imbalance in India’s healthcare spending, catching my attention.

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Point of View

Prepare for agentic AI to shatter corporate workforces and global economies

Prepare for agentic AI to reshape workforces, flatten hierarchies, and disrupt global economies with vast social implications.

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Point of View

No burning platform? That’s a poor excuse for continually mismanaging change

Don’t wait to find your business frantically reacting to catch up.

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Point of View

Address your enterprise cultural debt first to have a fighting chance of overcoming the rest

Phil Fersht, CEO and Chief Analyst at HFS Research, talks to Cognizant CEO Ravi Kumar.

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Point of View

Don’t fall for the greenlash—sustainability is still a (literal) burning platform

The greenlash—perceived opposition to sustainability initiatives—is, at most, a greenhush.

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Point of View

Indian GCCs spread their tendrils to lead the next wave of tech innovation

Enterprises that fail to recognize Indian GCCs as strategic innovation partners risk falling behind in the digital transformation.

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Data Viewpoint

The IT services industry is ripe for disruption

Global 2000's technical debt is $1.5-2 trillion, and we've built a $1.5 trillion IT services industry to manage it. The math simply does not add up!

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Point of View

RPA supervisor to IA orchestrator—C TWO advances up the Generative Enterprise S-curve

The market is experiencing a significant shift toward the Generative Enterprise, reshaping the traditional S-curve of value creation.

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Horizons Report

HFS Horizons: AADA Quadfecta Services for the Generative Enterprise, 2024

The report outlines a roadmap for transformation through AI, automation, and data platforms, focusing on optimization, scaling innovation, and disruptive

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Highlight Report

IBM and SAP embrace OneEcosystem™ to drive next-level business value

Saurabh Gupta connected with Jason Kelley, Stacy Short, and Christine Rhoads to discuss the latest IBM and SAP partnership.

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Highlight Report

Explore the future of next-gen manufacturing innovations with TCS

TCS is focusing on digital innovation in manufacturing to create customer-centric solutions and make processes efficient and agile.

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Highlight Report

AI will soon fix its long list of issues—you must be ready

Enterprises must trust in AI or get left behind by those who do – warns Cognizant CEO Ravi Kumar S.

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Point of View

The HFS GenAI decision matrix for retailers: Moving beyond POCs

HFS’ decision matrix for retailers based on analysis of leading GenAI use cases.

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Point of View

Lessons from a purpose-driven collaboration between Infosys and a leading oil & gas major

Leveraging the right partner can foster synergies and enable a strategic purpose-led engagement.

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Point of View

Hitachi Digital Services and OneThird are transforming produce supply chains

Hitachi Digital Services and One Third have jointly developed a solution that cuts produce wastage by 25%.

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Data Viewpoint

GCC BS Buster: Are GCCs innovation hubs or nothing but rebranded cost centers?

Are you truly creating GCCs that drive enterprise innovation and transformation?

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