Research & Insights

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on two years of research, across industries, technologies, and change agents.

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carriers struggling with?
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New from HFS

Point of View

Rehab providers must leverage IoT to improve the quad aim of care

Healthcare is at a critical junction, with IoT improving outcomes, reducing costs, enhancing patient experience, and equity.

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Point of View

The public sector must take its chance to re-source outsourced capability

The public sector doesn’t need to eliminate outsourcing, but rather ensure it delivers clear, people-first outcomes.

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Point of View

Protect human expertise before machine imitation takes over

GenAI can mimic expertise, but only humans bring context, judgment, and relationships that drive real enterprise decisions.

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Highlight Report

NTT Upgrade reminds leaders to stay on course as the world flip-flops

Enterprises must look beyond short-term ROI and avoid knee-jerk budget cuts in response to daily market disruptions.

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Highlight Report

AI Risk delivers the trust layer enterprises need to scale GenAI safely

AI Risk helps enterprises scale GenAI with GRCC, AI agents, real-time controls, and traction in regulated markets.

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Point of View

Break your operating model before it breaks you

Traditional models aren’t failing at execution—they’re failing at logic. It’s time to build for complexity, speed, and autonomy.

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Highlight Report

We need to talk about accent bias—the hidden productivity killer

Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.

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Highlight Report

GPT-4.1 is a warning: Own the blueprint, or engineering will get automated without you

As OpenAI’s latest release — GPT-4.1 — accelerates toward agentic engineering, CIOs must decide — take control or be sidelined.

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Point of View

TWILTCH providers must focus on resilience building, not just cost-savings

Uncertainty continues to impact TWILCTH revenue, but there are green shoots in North America that a slowing Europe offset.

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Highlight Report

Innova Solutions’ Orion empowers GCC leaders to articulate their strategic value

Orion by Innova Solutions helps GCCs scale innovation & align with parent goals through tailored support and ecosystem integration.

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Point of View

Relentless chaos will force enterprises into permanent contingency mode

Chronic instability demands more than tweaks—enterprise leaders must re-calibrate technology models for the new normal.

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Point of View

Procurement’s ESG obsession is a distraction: fix the real problem with technology

Real procurement leaders are ditching ESG box-ticking and using AI to predict risk, verify suppliers, and cut costs.

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Horizons Report

HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025

An assessment of ER&D service providers addressing the why, what, how and so what.

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Point of View

Tariff turbulence demands India’s urgent shift to healthcare self-reliance

India’s healthcare is under pressure, tariffs and AI disruption demand urgent, proactive action.

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Point of View

Sustainability is not an obligation—it’s a business imperative

Akkodis leverages engineering expertise to embed sustainability with innovative solutions across industries.

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Highlight Report

Bridge the chasm between business and IT with Writer’s AI HQ

Writer's AI HQ fixes a critical disconnect in enterprise AI - between IT’s governance fears, and business's hunger for automation.

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Point of View

BFS tech spend faces uncertainty in a flip-flopping trade war

BFS firms must treat tariff turmoil like past crises—only a fast, focused, flexible response will safeguard tech and resilience.

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Point of View

Embrace the HFS Supply Chain Singularity framework amid tariff whiplash

HFS Supply Chain Singularity framework—a vision for transforming supply chains into intelligent, integrated, and autonomous systems.

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Point of View

Ditch your RFPs: Sales teams defeat RFPs with GenAI

Crusty, old RFPs are dead, and sales teams are celebrating the technology that has defeated procurement’s dreaded go-to tool.

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Point of View

Stop waiting for certainty—it’s time to rewrite the enterprise IT playbook

AI and protectionism are rewriting tech delivery—enterprises must rewire IT models for speed, resilience, and real outcomes.

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