Companies today have a huge opportunity to redefine their core value propositions as employers and working partners by revamping the “what it’s like to work with us” experience. One of the key principles to consider in this transformation is how an organization provides support to all workers in the talent acquisition, development, motivation, and measurement arenas.
HfS has developed a framework to help redefine what HR and operations in tandem can and should be doing to support the business: Workforce Support Services.
Like companies provide customer support, this service model focuses on creating a worker support function. It provides a great employee experience of traditional HR processes and programs like payroll, benefits, performance management, and career development, but it also addresses critical workforce productivity and effectiveness areas such as travel, virtual collaboration, and knowledge management.
These support areas will increasingly need to involve workers across the extended enterprise of contract workers and other third parties as well. By dropping the linear “hire to retire” approach and adopting this day-to-day support concept and service model, organizations can better drive business strategy, planning, and outcomes of the modern workforce.
