HFS on Retail and Consumer Packaged Goods

A collection of the latest views of the HFS analyst team on retail and consumer packaged goods.

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More HFS Retail and Consumer Packaged Goods Research

Highlight Report

Busting metaverse BS to understand where we are now and where we are headed!

At the London HFS Horizons Summit, we convened an expert panel to bust the metaverse bullsh*t.

Point of View

CPG firms close the customer gap by going direct

Over 70% of CPG firms are building a DTC business model to increase sales, drive customer loyalty, and increase profitability.

Highlight Report

BUXOM Cosmetics plumps for Publicis Sapient to pay more than metaverse lip service

Publicis Sapient’s metaverse pipeline is bearing fruit, evidence that CMOs are increasingly ready to dive into the metaverse.

Competitive Intelligence

Genpact: Retail and CPG Services Capabilities, 2023

A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023

Data Viewpoint

Retail and CPG firms are missing their sustainability potential

RCPG companies need a load more sustainability leadership for strategies to cascade throughout organizations and value chains.

Point of View

Redesign CX and EX for Zen shopping experiences

Creating new digital experiences for employees and customers.

Point of View

Defining a cloud-native future state is crucial to achieving sustainable success

HFS looks at how Zensar is refocusing to drive transformation efforts at velocity and a customer's opinion of their success.

Point of View

HCLTech delivers lessons in OneOffice transformation

Lessons learned that could help make your transformation faster and more effective.

Highlight Report

“Unstoppable companies” need to adopt a new automation mindset

Market shocks highlight the value of designing to be “anti-fragile” — built not to shatter, but to benefit from shocks.

Point of View

Employers are steps away from helping expand social determinants of health

Self-insured employers want to incorporate social determinants of health and spend material amounts to augment care management.

Highlight Report

RCPG ecosystem strategies for the hybrid world

EY’s holistic approach to the future of retail.

Highlight Report

Tech Mahindra’s Perigord adds design know-how for a holistic brand experience

Perigord is enabling physical + digital experiences for healthcare, life sciences and beyond.

Point of View

Start small with quick wins to scale automation in the enterprise

Learn from the experience of a senior manager leading the “digital workforce” at a US consumer products business.

Point of View

In conversation with Venkat Raghavan, Global Head of Enterprise Analytics, Tesco

The cross-functional needs of data science, and predictive modeling, are driving a revolution in data governance.

Point of View

Employers have a generational opportunity to course-correct healthcare in America

Self-insured employers who underwrite healthcare for 25% of US population can change the trajectory of cost and health outcomes.

Point of View

Why cultivating a strong employee culture is critical to great customer experience

How Arbonne pivoted to working from home during an intense growth phase

Top 10 Report

HFS Top 10: Retail and CPG Services, 2022

An assessment of the leading services providers to the retail and consumer packaged goods industries.

Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

Helping retailers accelerate their digitalization amid disruption.

Highlight Report

NTT DATA scales product-focused digital transformation

NTT DATA has announced its intent to acquire former HFS OneOffice Hot Vendor Nexient.

Top 10 Report

ServiceNow Services 2021

New analysis of providers developing ServiceNow capabilities across innovation, execution, and voice of customer criteria.

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