Global Capability Centers (GCCs) in banking, financial services, and insurance (BFSI) are shifting from transactional support centers to strategic control towers that deliver agility, resilience, and regulatory strength. With rising pressure to digitize legacy systems, automate complex processes, and boost risk controls, GCCs are now critical enablers of competitive advantage.

India’s AI and digital talent landscape offers BFSI enterprises an opportunity to rewire operations across claims processing, customer onboarding, financial reporting, and more, with scalable, compliant, and intelligent workflows.  This HFS Research roundtable will explore how BFSI GCCs are evolving to meet these mandates and reflect on key issues for GCC leadership, including:

  • AI and automation priorities: Identifying the processes receiving GenAI and agentic AI investment, along with the rationale behind these choices.
  • Regulatory alignment: Approaches to embedding compliance, data governance, and secure operations into core workflows.
  • Operating model transformation: Strategies being adopted to address scaling inefficiencies across global operations.
  • Talent and partnerships: Methods for developing in-house capabilities and defining the role of external partners in accelerating value.

HFS Moderators
Saurabh Gupta | HFS Research
Saurabh Gupta
President, Research and Advisory Services
Tasneem Lakdawalla
Tasneem Lakdawalla
Senior Advisor
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Biswadeep Ghosh Hazra
Senior Research Analyst
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Steve Dunkerley
OneCouncil Leader and Event Producer
Why attend?

Open Dialogue, Trusted Environment.
HFS Roundtables are designed to foster candid conversation, collaboration, and exploration among peers. These private, off-the-record discussions operate under the Chatham House Rule and are not live-streamed, enabling participants to speak freely without concern that their comments will be publicly attributed or cited in the media.

Fresh Perspectives, Broader Insights. 
While it’s common to turn to familiar colleagues and networks for ideation, HFS Roundtables provide a unique opportunity to engage with experts and peers well beyond your usual circles. These curated discussions create space to exchange ideas, explore challenges, and gain new insights from diverse voices across the industry.

Executive-Level Exclusivity 
Participation is reserved for senior enterprise executives, ensuring a high-caliber peer group and meaningful, strategic dialogue among industry leaders.

This HFS Roundtable is supported by

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NOTE: This is an "invitation only" event for C-Level GCC leaders and senior executives responsible for operations, talent, technology and AI programmes within GCCs.

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