A recent HFS blog created significant buzz when it made the case that the stodgy shared services GBS model are failing to support the growth and innovation their companies need. These GBS models have existed for two decades and are no longer relevant for today’s ambitious enterprises.

Moreover, the incredible and rapid rise of generative AI capabilities is driving a much-needed transformation in this domain. Those glued to the old GBS model are in a real peril. The modern enterprise must truly reimagine business operations by harnessing the power of AI to remain relevant, efficient, and competitive.

This dawn of generative AI creates a once-in-a-lifetime opportunity for the GBS leaders in your enterprise, and getting left behind is not a viable option. We invite you to join us to explore a future in which the new GBS becomes Generative Business Services.

Your voice would be welcome at our roundtable discussion during which we’ll discuss:

  • GBS’s potential to be an innovation capability orchestrator, and why the industry must stop underselling GBS as solely a large-scale operational entity.
  • The AI trends that can lead to more efficient thinking, and ways to help GBS operate a business equipped with trusted data, AI-led insights, and AI-driven automation.
  • New value streams that GBS can deliver with AI that accelerate transformation, drive operational efficiency, and help GBS achieve productivity gains.
  • How the new GBS can deliver foundational training to help retain talent and engage them in new data and AI-first business models.

Moreover, you’ll learn about how others are leveraging AI, about actionable approaches and initiatives that you can consider. We’ll also share a unique study with examples of how GBS organizations are effectively partnering on business transformation programs, reimagining and changing their enterprise operations by harnessing the power of technology.

HFS moderators
Saurabh Gupta | HFS Research
Saurabh Gupta
President, Research and Advisory Services
Jahnavi Ravi - headshot
Jahnavi Ravindranath
Associate Practice Leaderr
IBM special guests
Tony
Tony Menezes
Global Leader, Business Process Operations
Portrait of Lionel Goodman at his Princeton home .  4/8/21  Photo by John O'Boyle
Joanne Wright
SVP Transformation and Operations,
Event producer
steve
Steve Dunkerley
HFS OneCouncil Leader
Why attend?

Open Conversation/Chatham House Rules. HFS Roundtables encourage open conversation, collaboration, and exploration. Participants are able to express themselves safely in the knowledge that they won’t be quoted in any media without their express permission.

Different Expert Opinions. It is easy to go to the same network inside and out of your own organization for brainstorming. An HFS roundtable allows you to meet minds from far outside your personal network to off bounce ideas off of and share your struggles and top-of-mind issues. These meetings are open to senior enterprise executives only so you will be in excellent company.

Enjoy fine dining and drinks at exclusive five-star venues.

This HFS Roundtable is sponsored by

Thanks to everyone who was part of this HFS Roundtable

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