Enabling experiences with seamless workflows is becoming the focal point for operational strategies for IT and business functions. However, leveraging data across organizational boundaries and collaborating in real-time to support those experiences requires innovative approaches.

This roundtable will explore the potential impact of tools such as ServiceNow on processes from sales operations and product management through to multi-function/end-to-end process GBS organizations.

Our enterprise executives will discuss:

  • How can a OneOffice mindset transform workflow?
  • New use-cases for tools such as ServiceNow
  • Best practices and learnings from end user organizations

Of the back of this event, HFS Analysts: Don Ryan, David Cushman, and Tom Reuner – wrote a POV OneOffice™ experiences must drive how you scale digital workflows

HFS moderators 

tom
Tom Reuner, Research leader
Don_revised headshot (2)
Don Ryan, Chief Strategy Officer

Special guests

Phani
Phani Sridhar, SVP Strategy & Insights, iOPEX
Rajesh
Rajesh Sharma, Director, GTM New Product Launches, ServiceNow
Sapna-Jain
Sapna Jain, VP Global Operations & Services, AT&T
Nigel - Vodafone
Nigel Loughlin, Global Head Of Sales Operations, Vodafone Business

Supported by

iopex-logo

Open Conversation/Chatham House Rules. HFS Roundtables encourage open conversation, collaboration and exploration. As the events are not live streamed and operate under Chatham House Rules, participants are able to express themselves safe in the knowledge that they won’t be quoted in any media.

Different Expert Opinions. It is easy to go to your same network inside and out of your own organization for brainstorming. An HFS roundtable allows you to meet minds from far outside your personal network to off bounce ideas off of and share your struggles and top-of-mind issues.

Exclusivity. These meetings are open to senior enterprise executives only so you will be in excellent company.

Thanks to everyone who was part of this HFS Roundtable

Who is eligible?

In an effort to keep these events high-level, intimate and private, this HFS Roundtable is open to senior enterprise executives responsible for operations such as shared services/GBS and functional areas, especially sales operations and product management.

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