A collection of the latest views from the HFS analyst team on sourcing & procurement.
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June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Top 10 Report
December 01, 2016This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 15 providers.
Competitive Intelligence
October 31, 2016A buyers focused look at BPO service provider EXL.
Top 10 Report
October 19, 2016This Blueprint Guide evaluates the offerings of some early explorer service providers, giving buyers a sense of what’s available where things are going.
Point of View
September 19, 2016A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.
Competitive Intelligence
August 18, 2016This is a comprehensive buyer-focused analysis of IT and BPO service provider Wipro.
Top 10 Report
July 28, 2016How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.
Point of View
December 11, 2015In the last in our series on MRO, we focus on opportunities the As-a-Service Economy will create for MRO to become an agile enterprise capability.
Point of View
November 20, 2015MRO can be a more proactive, better managed capability so that enterprises can be more effective and adaptable with a well-defined supply chain.
Point of View
November 17, 2015An acquisition of Xchanging by CSC, Capita, eBix or Apollo should result in a spin-off sale of Xchanging’s procurement biz to an existing market player.
Point of View
November 05, 2015This is the first part in a series of three soundbites focused on the evolution of Maintenance, Repair and Operations (MRO) outsourcing in the As-a-Service
Point of View
April 24, 2015HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D and how
Point of View
August 26, 2014Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their to
Point of View
July 07, 2014HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in process
Point of View
May 20, 2014Our Procurement Value Index finds that the procurement function is in the midst of significant change still showing attributes of a past more confrontational on
Point of View
May 19, 2014The Procurement Value Index questions and detailed responses are included in this report covering a survey of 495 procurement professionals conducted in with in
Top 10 Report
July 24, 2013The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main
Top 10 Report
July 24, 2013This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry
Point of View
December 16, 2012Infosys BPO has evolved quickly into a major contender in the global BPO marketplace. The firm has quietly gone about building its BPO business streams since of
Point of View
December 16, 2012Xerox made a significant foray into the services sector with the $6.4 billion acquisition of ACS in 2010. Xerox has now completely absorbed it as well as the of
Market Analysis
November 19, 2012As procurement outsourcing services have matured, more organizations are adding distinctive strategic sourcing and tactical purchasing to the scope of their F&A
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