A collection of the latest views from the HFS analyst team on sourcing & procurement.
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June 20, 2024HFS envisions procurement as the ‘ecosystem builder’ for the enterprise, not just a cost-focused, back-office function.
May 28, 2025Procurement won’t transform until enterprises fix the disconnects across sourcing, supplier visibility, and talent.
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Data Viewpoint
November 26, 2024Top priorities for THL firms include new business models, ESP and data.
Market Vision Paper
November 21, 2024Firstsource is helping clients embrace the agentic AI opportunity.
Point of View
November 20, 2024GenAI plus customer data platforms highlight the potential power of “and”
Point of View
November 11, 2024GenAI transformation isn’t only enhancing marketing—it’s redefining it.
Point of View
November 11, 2024As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
Point of View
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
Highlight Report
September 10, 2024Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
Point of View
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
Data Viewpoint
August 21, 2024Banks must select their approach carefully to ensure continuously evolving systems.
Point of View
August 08, 2024E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
Highlight Report
July 30, 2024Unit4 provides an example other vendors can follow to make it easier for customers to get more from their ERP software sooner.
Highlight Report
July 19, 2024HFS Research took New York by storm in May 2024 with our latest and greatest Horizons Summit event.
Market Analysis
June 28, 2024Summary of the Resources, Energy and Utilities HFS pulse data for 2024.
Competitive Intelligence
June 25, 2024A look at how EXL performed in the HFS Horizons: Customer Experience Service Providers, 2024
Highlight Report
June 07, 2024Tech Mahindra’s advisory arm aims to transform CX and managed services
Point of View
June 03, 2024The customer experience function is not reaping the benefits of GenAI.
Market Impact Report
May 23, 2024Ecosystem development and collaboration will be key to unlocking new sources of value
Competitive Intelligence
May 16, 2024A look at how Genpact performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Infosys performed in the HFS Horizons: Customer Experience Service Providers, 2024
Competitive Intelligence
May 16, 2024A look at how Sutherland performed in the HFS Horizons: Customer Experience Service Providers, 2024
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