Divya Iyer

Practice Leader

Divya Iyer is a practice leader for HFS Research, leading industry analysis of banking and financial services and covering the intersection of technology, business, and financial services. She works closely with service providers, financial services enterprise clients, and the broader supporting ecosystem to actualize their goal of articulating the business impact and unlocking value in these relationships. In her two decades of experience, Divya has gained expertise in IT and business services and researched emerging and established digital business models, technologies, startups, and business solutions suppliers.

She focuses on the financial services industry in banking, capital markets, equity research, financial modeling, data analysis, client management, and strategic project development. Prior to HFS Research, Divya spent several years at Copal Amba, a Moody’s Analytics subsidiary, covering the insurance and banking sectors for the US and Asia-Pacific markets. She also supported business development activities for the quantitative research division. She has worked with fintech start-ups, leading delivery and strategic growth for their AI solutions platforms.

Divya earned her master’s degree in finance and management, with distinction, from the University of Glasgow. She lives in Bangalore with her husband and son. Divya is an avid reader of spiritual books. She is passionate about travel and food and loves indulging in home décor and interiors.

Watch Divya discussing about HFS Horizons: Cards and Payments Service Providers, 2023

Content By Divya Iyer

Competitive Intelligence

WNS: Service Capabilities for Commercial Banks, 2025

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Competitive Intelligence

Persistent: Service Capabilities for Commercial Banks, 2025

A look at how Persistent performed in the HFS Horizons: The Best Service Providers for Commercial Banks, 2025

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Point of View

Banks turn open-banking threats into opportunities through strategic action

Banks must recalibrate their strategies to maintain market dominance in the evolving era of open banking.

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Horizons Report

HFS Horizons: The Best Service Providers for Commercial Banks, 2025

This report assesses how well service providers are helping their commercial banking clients embrace innovation and realize value across three distinct

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Point of View

Banks must shed their bad debts to win the modernization battle and achieve the OneOffice vision

Accumulating various forms of debt is a silent obstacle to deeper modernization and OneOffice goal.

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Highlight Report

Understand your organization’s work labyrinth to become better leaders

Technology and organizational strategies are inexplicitly conjured under the technology of Soroco’s Scout.

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Highlight Report

Maximize synergy value through integrated M&A in financial services

To create sustainable value from M&As, financial services firms must adopt an integrated end-to-end approach.

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Data Viewpoint

Modernize core banking to differentiate and future-proof beyond cost-cutting or UI polish

Banks must select their approach carefully to ensure continuously evolving systems.

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