Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
May 16, 2024 A look at how TELUS International performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Transcom performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Alorica performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how TTEC performed in the HFS Horizons: Customer Experience Service Providers, 2024
May 16, 2024 A look at how Cognizant performed in the HFS Horizons: Customer Experience Service Providers, 2024
April 30, 2024 Randstad Digital is poised to make its mark in the digital transformation landscape.
March 8, 2024 This report assesses how well service providers help clients embrace innovation through customer experience and realize value.
February 1, 2024 Cogram offers an AI-driven solution, streamlining meeting productivity across multiple platforms.
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