Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
December 7, 2023 This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.
November 3, 2023 With its strategic acquisition, Amdocs aims to become a dominant force in this booming industry.
September 12, 2023 Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
August 8, 2023 Tech Mahindra made five big bets on its cloud offerings, hoping its proposal aligns well with enterprises’ shifting needs.
August 5, 2023 A look at how Virtusa performed in the HFS Horizons: Cards and payments service providers, 2023.
August 5, 2023 A look at how Mphasis performed in the HFS Horizons: Cards and payments service providers, 2023.
August 5, 2023 A look at how LTIMindtree performed in the HFS Horizons: Cards and payments service providers, 2023.
August 5, 2023 A look at how Eviden (an Atos business) performed in the HFS Horizons: Cards and payments service providers, 2023.
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