Niti Jhunjhunwala

Senior Analyst

Niti Jhunjhunwala is a senior analyst for HFS Research. Her coverage areas include banking and financial services and GenAI. She also regularly contributes to competitive intelligence across IT and business process services and the HFS Market Index, a quarterly report that analyses the performance and major developments of top service providers over the past quarter.

Niti joined HFS with more than six years of experience in market research. Previously, she worked with Kantar (a leading data, insights, and consulting company). Her responsibilities included leading end-to-end research studies and delivering client presentations.

She earned an MBA in finance and marketing and B.Tech degree in information technology.

Niti is based out of Kolkata, India. In her spare time, she loves reading, traveling, and going for walks. On weekends, she enjoys painting, spending time with her nephew, and binge-watching series.

Niti Jhunjhunwala

Content By Niti Jhunjhunwala

Competitive Intelligence

PwC: Service Capabilities for Core Banking Modernization, 2024

A look at how PwC performed in the HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

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Horizons Report

HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.

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Point of View

AWM firms bet on analytics, insights, and customer experience for GenAI impact

Explore the AWM industry's top GenAI case studies and use cases.

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Point of View

The fastest five maintained double-digit revenue growth in 2023 despite slowdown

The strategies and drivers of the fastest-five service providers' impressive 2023 revenue growth.

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Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

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Point of View

2023 acquisitions by IT service providers reveal growth through transformation

2023 acquisitions provide valuable insight into the technology and consulting sectors' current priorities and future directions.

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Point of View

Semiconductors—the next frontier of geopolitics

As the demand for semiconductors increase, geopolitics will play a crucial role in shaping the semiconductor supply chain.

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Highlight Report

Deutsche Bank partners with Publicis Sapient to further its GenAI agenda

HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.

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